SYSTEMS STATUS
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 18, 2024 - 23:00 EDT
Scheduled - Accelecom will be performing repairs on OPGW fibers between Middle Georgia State University - Macon and Forsyth. This maintenance will occur on Monday, March 18, 2024, at 11:00 p.m. until Tuesday, March 19, 2024, at 7:00 a.m. Services will run in protect.
Mar 18, 2024 23:00 - Mar 19, 2024 07:00 EDT
Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Mar 18, 2024 - 15:29 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 14, 2024 - 07:00 EDT
Scheduled - The OneUSG Connect HPLAY (non-production) environment will be unavailable while it is being refreshed and upgraded to Release 6.50. This maintenance will occur Thursday, March 14, 2024, from 7:00 a.m. until Tuesday, March 20, 2024, at 7:00 a.m.

If you have questions or concerns, please contact OneUSG Connect Support at oneusgsupport@usg.edu

Mar 14, 2024 07:00 - Mar 20, 2024 07:00 EDT
Identified - Fort Valley State University (FVSU) is now live with Self-Service Banner 9 (SSB9). Please use the new tile on the MyApps portal page.
Mar 15, 2024 - 17:17 EDT

About This Site

The University System of Georgia's Services Status Page provides up-to-date information about the operations of USG IT systems and services.

Augusta University Financials Operational
Augusta University Financials ? Operational
Augusta Health eShop ? Operational
AUFPLAY Operational
Data Warehouse and Business Intelligence ? Operational
GA DOE K-12 Network ? Operational
GAfutures ? Operational
GALILEO - Georgia's Virtual Library ? Operational
GALILEO ? Operational
GIL ? Operational
GIL Express ? Operational
Georgia Archives ? Operational
ARCNAS ? Operational
Content Manager ? Operational
Finding Aids ? Operational
Historical Organizations Directory ? Operational
Virtual Vault ? Operational
GeorgiaBEST Banner Managed Services ? Operational
Abraham Baldwin Agricultural College Operational
Albany State University Operational
Atlanta Metropolitan State College Operational
Clayton State University Operational
College of Coastal Georgia Operational
Columbus State University Operational
Dalton State College Operational
East Georgia State College Operational
Fort Valley State University Operational
Georgia College and State University Operational
Georgia Gwinnett College Operational
Georgia Southern University Operational
Georgia Southwestern State University Operational
Gordon State College Operational
Middle Georgia State University Operational
Savannah State University Operational
South Georgia State College Operational
University of West Georgia Operational
Valdosta State University Operational
GeorgiaBEST Degree Works Managed Services ? Operational
Abraham Baldwin Agricultural College Operational
Albany State University Operational
Atlanta Metropolitan State College Operational
College of Coastal Georgia Operational
Columbus State University Operational
Dalton State College Operational
Fort Valley State University Operational
Georgia Gwinnett College Operational
Georgia Southwestern State University Operational
Middle Georgia State University Operational
Savannah State University Operational
South Georgia State College Operational
GeorgiaFIRST Financials ? Operational
GeorgiaFIRST PeopleSoft Financials ? Operational
GeorgiaFIRST Marketplace ? Operational
TeamMate Audit Management System ? Operational
FPLAY Operational
GeorgiaFIRST Marketplace UIT Operational
Georgia ONmyLINE ? Operational
GeorgiaVIEW Online Learning ? Operational
GeorgiaVIEW Online Learning Environment (QPROD) Operational
GeorgiaVIEW Online Learning Environment (XPROD) Operational
Augusta University Operational
Georgia Southern University Operational
Albany State University (QPROD) Operational
Atlanta Metropolitan State College (QPROD) Operational
Georgia College and State University (QPROD) Operational
Georgia Gwinnett College (QPROD) Operational
Georgia Highlands College (QPROD) Operational
Gordon State College (QPROD) Operational
Kennesaw State University (QPROD) Operational
Savannah State University (QPROD) Operational
South Georgia State College (QPROD) Operational
University of Georgia (QPROD) Operational
USG Training Initiatives (QPROD) Operational
GeorgiaVIEW Community (QPROD) Operational
Abraham Baldwin Agricultural College (XPROD) Operational
Clayton State University (XPROD) Operational
College of Coastal Georgia (XPROD) Operational
Columbus State University (XPROD) Operational
Competency Based Education (XPROD) Operational
Dalton State College (XPROD) Operational
East Georgia State College (XPROD) Operational
Fort Valley State University (XPROD) Operational
Georgia Online Virtual Instruction Enterprise Wide (GoVIEW) (XPROD) Operational
Georgia Southwestern State University (XPROD) Operational
Georgia State University (XPROD) Operational
Middle Georgia State University (XPROD) Operational
University of North Georgia (XPROD) Operational
University of West Georgia (XPROD) Operational
USG Human Resources Office of Organizational Development (XPROD) Operational
USG Strategic Initiatives (SREB, RESA, AMAC, OUTREACH Best Practices) (XPROD) Operational
Valdosta State University (XPROD) Operational
INGRESS Registration Sharing System ? Operational
Internal USO Services ? Operational
FS1 File Sharing Service Operational
USO BoardEffect ? Operational
USO Email and Calendar ? Operational
USO SharePoint / OneDrive ? Operational
USO SSO ? Operational
USO Teams ? Operational
USO Telephone System ? Operational
USO VPN ? Operational
USO Corporate Applications ? Operational
USO Conference Rooms/Classrooms Operational
MOVEit Managed File Transfer ? Operational
OneUSG Connect ? Under Maintenance
OneUSG Connect – Database ? Operational
OneUSG Connect – Core Practitioner ? Operational
OneUSG Connect – Employee and Manager Self-Service ? Operational
OneUSG Connect – Benefits: Alight ? Operational
OneUSG Connect – Benefits: Retirement @ Work ? Operational
OneUSG Connect – HPLAY ? Under Maintenance
OneUSG Connect - HPRE ? Operational
OneUSG Connect- Careers Applicant Access ? Operational
OneUSG Connect – HTRN ? Operational
OneUSG Connect - TCP Time Clocks Operational
PeachNet Cloud Services ? Operational
PeachNet Virtual Data Center ? Operational
PeachNet Cloud Backup ? Operational
PeachNet Network ? Operational
Abraham Baldwin Agricultural College Operational
Albany State University Operational
Apogee Operational
Atlanta Metropolitan State College Operational
Augusta University Operational
Clayton State University Operational
College of Coastal Georgia Operational
Columbus State University Operational
Dalton State College Operational
East Georgia State College Operational
Fort Valley State University Operational
Georgia Archives Operational
Georgia College & State University Operational
Georgia Department of Audits Operational
Georgia Department of Transportation Operational
Georgia Gwinnett College Operational
Georgia Highlands College Operational
Georgia Institute of Technology Operational
Georgia Law Reapportionment Office Operational
Georgia Public Library Service Operational
Georgia Southern University Operational
Georgia Southwestern State University Operational
Georgia State University Operational
Georgia Student Finance Commission Operational
Gordon State College Operational
Kennesaw State University Operational
Middle Georgia State University Operational
Savannah State University Operational
South Georgia State College Operational
University of Georgia Operational
University of North Georgia Operational
University of West Georgia Operational
ITS Data Center (DB300) ? Operational
UGA Data Center (Boyd) Operational
USO Athens Office Operational
USO Atlanta Office Operational
USO Shared Services Center Operational
Valdosta State University Operational
ServiceNow ? Operational
USG Identity Proxy ? Operational
USG Status Page ? Operational
USG Technology Store ? Operational
USO Cybersecurity Alerts ? Operational
Web Services (www.usg.edu) ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Scheduled Peachnet Fiber Maintenance - MGA - Macon and Forsyth Mar 19, 2024 23:00 - Mar 20, 2024 07:00 EDT
Accelecom will be performing repairs on OPGW fibers between Middle Georgia State University - Macon and Forsyth. This maintenance will occur on Tuesday, March 19, 2024, at 11:00 p.m. until Wednesday, March 20, 2024, at 7:00 a.m. Services will run in protect
Posted on Mar 04, 2024 - 16:03 EST
PeachNet Scheduled Maintenance - UGA Boyd Firewall (UPA/UPB) Mar 21, 2024 23:00 - Mar 22, 2024 07:00 EDT
Network Support Services (NSS) will be updating the UGA Boyd firewall HA pair (UPA/UPB) to a new operating system version. This maintenance will occur on Thursday, March 21, 2024, at 11:00 p.m. until Friday, March 22, 2024, at 7:00 a.m.

Each member of the HA pair will be updated in sequence so no downtime should be experienced.

Posted on Mar 13, 2024 - 15:21 EDT
GeorgiaFIRST Financials will be unavailable for scheduled maintenance (Release 5.93 and AU Release 1.63) from Friday, March 22, 2024, at 11:00 p.m. until Saturday, March 23, 2024, at 12:00 p.m.

The following applications will not be available during this scheduled maintenance window:

-GeorgiaFIRST PeopleSoft Financials production (FPROD)
-PSQUEST access
-GeorgiaFIRST Marketplace access
-Expenses and ePro Self-Service Portal
-Augusta University PeopleSoft Financials Production (AUFPROD)
-Health eShop Access

NEXT SCHEDULED RELEASE: PeopleSoft Financials Release 5.94/1.64 is currently scheduled for June 7, 2024. Users will receive a reminder of when this update will occur.

Posted on Mar 15, 2024 - 12:11 EDT
OneUSG Connect Scheduled Maintenance - Ad Hoc Release Mar 29, 2024 23:15 - Mar 31, 2024 07:00 EDT
OneUSG Connect is scheduled for maintenance from Friday, March 29, 2024, at 11:15 p.m. until Sunday, March 31, 2024, at 7:00 a.m. to incorporate the ad hoc release.
Posted on Mar 15, 2024 - 12:06 EDT
Network Support Services (NSS) will be replacing end-of-life datacenter switches with new hardware. This maintenance will occur on Tuesday, April 2, 2024, at 6:00 p.m. until Wednesday, April 3, 2024, at 7:00 a.m.

No impact to users at SSC is expected, as the switches being replaced are outside the data path for user access. The services that are behind the switches being replaced in the SSC datacenter (primarily Data Domain and Backup Replication) will be unavailable, potentially for the duration of the maintenance.

Posted on Mar 15, 2024 - 11:25 EDT
Past Incidents
Mar 19, 2024
Completed - The scheduled maintenance has been completed.
Mar 19, 05:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 19, 00:01 EDT
Update - We will be undergoing scheduled maintenance during this time.
Mar 5, 08:39 EST
Scheduled - Zayo and/or one of its providers will be performing maintenance on its network for optimization purposes. Services are expected to experience a hard down as a result of these activities for up to 15 minutes. This will impact the 200G Zayo internet connection which will primarily affect DOE sites. This maintenance will occur Tuesday, March 19, 2024, from 12:01 a.m. until approximately 5:00 a.m.

Sites affected:

- DOE K-12 sites
- 56 Marietta St

Mar 4, 16:46 EST
Completed - The scheduled maintenance has been completed.
Mar 19, 00:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 18, 18:00 EDT
Scheduled - Network Support Services (NSS) will be upgrading the certificates on the Mitel phone servers. This maintenance will occur on Monday, March 18, 2024, from 6:00 p.m. until Tuesday, March 19, 2024, at 12:00 a.m.

Service interruptions could take place during the window.

If you experience issues with making a call to the ITS Helpdesk main line (706-583-2001) during this maintenance, please send an email to: helpdesk@usg.edu or if your matter is of an urgent nature, please contact the ITS Helpdesk after-hours on call phone at 404-831-3669.

Mar 14, 14:17 EDT
Mar 18, 2024
Resolved - After monitoring the situation, Information Technology Services (ITS) has confirmed the stability of Microsoft 365 services. The system should continue operating normally.

In the event that you experience any further issues with Microsoft 365 services, please contact the ITS Helpdesk at helpdesk@usg.edu or 706-583-2001.

Mar 18, 08:32 EDT
Monitoring - We are pleased to announce that the backlog of authentication requests to Microsoft 365 services has been successfully cleared. The incident is now being moved into monitoring status. We have not observed any additional authentication requests since 2:07 PM.

We will continue to closely monitor the situation and provide updates as necessary. We thank you for your patience during this time and apologize for any inconvenience caused.

Mar 12, 15:34 EDT
Identified - We continue to experience repetitive authentication requests for Microsoft 365 services. This issue has been traced back to a backlog of requests initiated by a policy in Microsoft Defender that is designed to block logins under certain circumstances. It’s believed that a Microsoft update caused this issue due to the way the policy functions. The Microsoft team is actively working to clear the backlog and restore normal operations as swiftly as possible.

In parallel, we are conducting a thorough review of the implicated policy to prevent similar occurrences in the future. We apologize for any inconvenience this may cause and appreciate your patience as we work to resolve the matter.

Please stay tuned for further updates.

Mar 12, 11:26 EDT
Update - We are currently investigating the issue that is affecting authentication for Microsoft 365 services. Our team is actively working with Microsoft to determine the source of the problem. As of now, we have not identified a definitive root cause.

We understand the importance of uninterrupted access to Microsoft 365 services and are committed to resolving this issue as quickly as possible. We will continue to provide updates as more information becomes available.

We apologize for any inconvenience this may cause and appreciate your patience as we work towards a resolution.

Mar 11, 17:34 EDT
Investigating - We are currently experiencing an incident with Microsoft 365 services that may prompt some users to reauthenticate at random intervals. Our team is aware of the issue and is actively working on a resolution.

If you encounter a reauthentication request, please comply to ensure continued access to your services. We understand the inconvenience this may cause and appreciate your patience as we work to resolve this matter swiftly.

Stay tuned for updates and thank you for your understanding.

Mar 11, 10:20 EDT
Mar 17, 2024
Completed - The scheduled maintenance has been completed.
Mar 17, 12:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 15, 21:00 EDT
Scheduled - The GeorgiaFIRST Marketplace PRODUCTION environment will be unavailable from Friday, March 15, 2024, at 9:00 p.m. until Sunday, March 17, 2024, at 12:00 p.m. for the application of Jaggaer Release 24.1.

GeorgiaFIRST PeopleSoft Financials is not affected by the upcoming Jaggaer Release and will remain available.

Mar 14, 15:22 EDT
Mar 16, 2024
Completed - The scheduled maintenance has been completed.
Mar 16, 14:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 16, 08:00 EDT
Scheduled - Systems Support Services (SSS) will perform maintenance on GitLab-related systems on Saturday, March 16, 2024, from 8:00 a.m. until 2:00 p.m. During this time, the GitLab system will be in a Read-Only state and should be accessible. However, it may not be accessible for up to an hour during this maintenance window.

Services Affected:

- GitLab

Mar 15, 10:52 EDT
Mar 15, 2024
Completed - The scheduled maintenance has been completed.
Mar 15, 07:00 EDT
Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Mar 13, 09:55 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 12, 11:15 EDT
Scheduled - The OneUSG Connect HTRN (non-production) environment is currently unavailable while it is being refreshed and upgraded to Release 6.50.

HTRN will be unavailable until Friday, March 15, 2024, at 7:00 a.m. We apologize for any inconvenience this may cause.

If you have questions or concerns, please contact OneUSG Connect Support at oneusgsupport@usg.edu

Mar 12, 11:11 EDT
Mar 14, 2024
Completed - The scheduled maintenance has been completed.
Mar 14, 07:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 13, 23:00 EDT
Scheduled - Information Technology Services (ITS) will be conducting Windows Operating System maintenance on Wednesday, March 13, 2024, at 11:00 p.m. until Thursday, March 14, 2024, at 7:00 a.m.

During this period, the following services may be intermittently unavailable:

- Data Warehouse and Business Intelligence - Authentication
- EBOR - PPV
- Georgia Archives: Content Manager
- GeorgiaBEST Banner Managed Services:
- Axiom
- BDM
- CampusLogic Connect
- AIMS Parking services
- MOVEit Managed File Transfer (files.usg.edu)
- SSC MoveIT
- SSC Phones
- TeamMate Audit Management Legacy Archive System
- USO Active Directory
- USG Foundation Accounting Service
- VPN

Mar 8, 17:04 EST
Completed - The scheduled maintenance has been completed.
Mar 14, 04:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 13, 23:01 EDT
Update - We will be undergoing scheduled maintenance during this time.
Mar 13, 16:51 EDT
Scheduled - Systems Support Services (SSS) will be performing maintenance on Single Sign-On (SSO) related systems on Wednesday, March 13, 2024, at 11:00 p.m. until Thursday, March 14, 2024, at 4:00 a.m. The SSO system will be unavailable for several short periods during the maintenance window. Systems that depend on it like OneUSG Connect and campus services which use the USG Identity Proxy will also experience login failures at times during the maintenance window.

Services Affected:

- USG Identity Proxy
- USO SSO
- OneUSG Connect – Employee and Manager Self-Service
- Atlanta Metropolitan State College (QPROD)
- Gordon State College (QPROD)
- Savannah State University (QPROD)

Mar 13, 16:02 EDT
Mar 13, 2024
Resolved - After the maintenance was completed last night at 11:30 p.m. Information Technology Services (ITS) has confirmed the stability of the Network. The system should continue operating normally.

In the event that you experience any further issues with Network access, please contact the ITS Helpdesk at helpdesk@usg.edu or 706-583-2001.

Mar 13, 09:53 EDT
Update - The cause was an unexpected firewall issue causing a loss of OSPF adjacency. Emergency maintenance is scheduled to correct the problem tonight at 11:00 p.m.
Mar 12, 18:01 EDT
Monitoring - Information Technology Services (ITS) experienced a brief Network outage. Affected users may have experienced problems with access to systems and services hosted at ITS.

Updates will be posted here as they become available.

Mar 12, 17:23 EDT
Completed - The scheduled maintenance has been completed.
Mar 13, 09:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 12, 21:00 EDT
Scheduled - D2L will be conducting non-service affecting maintenance to apply a hotfix to the GeorgiaVIEW PROD Online Learning Environments from Tuesday, March 12, 2024, 9:00 p.m. until Wednesday, March 13, 2024, 9:00 a.m.

This maintenance is NOT expected to affect GeorgiaVIEW access or service. If this maintenance adversely impacts server performance, additional information will be posted here. In the event that you experience any issues with GeorgiaVIEW services during this maintenance, please contact the ITS Helpdesk at helpdesk@usg.edu or 706-583-2001.

USG PROD institutions affected by this maintenance are:

* GeorgiaVIEW Online Learning Environment (QPROD)
* GeorgiaVIEW Online Learning Environment (XPROD)
* Augusta University
* Georgia Southern University

Mar 11, 12:10 EDT
Completed - The scheduled maintenance has been completed.
Mar 13, 06:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 12, 23:00 EDT
Scheduled - Network Support Services (NSS) will be conducting emergency maintenance on the DPA/DPB firewalls in order to fix an issue with the secondary firewall (DPB) and the firewall management server (Panorama).

This maintenance will occur on Tuesday, March 12, 2024, at 11:00 p.m. until Wednesday, March 13, 2024, at 6:00 a.m.

This should not be service affecting.

Mar 12, 17:52 EDT
Mar 12, 2024
Mar 11, 2024
Completed - The scheduled maintenance has been completed.
Mar 11, 07:15 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 8, 23:15 EST
Scheduled - OneUSG Connect Release 6.50 is currently scheduled for Friday, March 8, 2024, at 11:15 p.m., until Monday, March 11, 2024, at 7:00 a.m. During this time, OneUSG Connect and OneUSG Connect- Careers will not be available. Time Clocks and OneUSG Connect- Benefits will be available to use. Please note that W-2's will not be available for viewing or printing. A template for your employees will be sent out closer to the release date.

If you have questions or concerns, please contact oneusgsupport@usg.edu

Jan 22, 10:47 EST
Mar 10, 2024

No incidents reported.

Mar 9, 2024

No incidents reported.

Mar 8, 2024
Mar 7, 2024
Completed - The scheduled maintenance has been completed.
Mar 7, 07:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 6, 23:00 EST
Scheduled - Network Support Services (NSS) will be performing configuration maintenance for the OSPF router protocol for several institutions. This maintenance will begin Wednesday, March 6, 2024, at 11:00 p.m. until Thursday, March 7, 2024, at 7:00 a.m. No service interruption is expected from this maintenance

Sites affected:

- DB300
- Barrow County Schools
- University of Georgia - Boyd
- University of Georgia Health Sciences Campus

Mar 4, 15:30 EST
Completed - The scheduled maintenance has been completed.
Mar 7, 01:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 6, 23:01 EST
Scheduled - Information Technology Services (ITS) will be conducting emergency maintenance on the mypassword.bor.usg.edu site, on Wednesday, March 6, 2024, at 11:00 p.m. until Thursday, March 7, 2024, at 1:00 a.m.

During this time, the mypassword.bor.usg.edu site may be unavailable. Please avoid attempting to make changes to your password through the mypassword.bor.usg.edu site during this maintenance period.

Mar 6, 13:59 EST
Mar 6, 2024
Completed - The scheduled maintenance has been completed.
Mar 6, 09:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 5, 21:00 EST
Scheduled - D2L will be conducting non-service affecting maintenance to apply a hotfix to the GeorgiaVIEW PROD Online Learning Environments from Tuesday, March 5, 2024, at 9:00 p.m. until Wednesday, March 6, 2024, at 9:00 a.m.

This maintenance is NOT expected to affect GeorgiaVIEW access or service. If this maintenance adversely impacts server performance, additional information will be posted here. In the event that you experience any issues with GeorgiaVIEW services during this maintenance, please contact the ITS Helpdesk at helpdesk@usg.edu or 706-583-2001.

USG PROD institutions affected by this maintenance are:
* GeorgiaVIEW Online Learning Environment (QPROD)
* GeorgiaVIEW Online Learning Environment (XPROD)
* Augusta University
* Georgia Southern University

Mar 4, 08:38 EST
Completed - The scheduled maintenance has been completed.
Mar 6, 07:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 4, 07:00 EST
Scheduled - GeorgiaFIRST Financials Test environment (FPLAY) will be unavailable for scheduled maintenance to apply Release 5.92. This maintenance will occur on Monday, March 4, 2024, at 7:00 a.m. until Wednesday, March 6, 2024, at 7:00 a.m.
Feb 20, 16:42 EST
Mar 5, 2024